FabGuys.com forum: Upgrading by text

By *eise OP Man
1 week ago

Cumbernauld

Can a kind soul explain how you upgrade by text when you're on a pay-monthly phone contract, please? I've only ever done it when using a pay-as-you-go phone previously, when I had an existing balance from which the £5 could be taken.

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By *iSi1986Man
1 week ago

Peterborough

Just adds the 5 pound on to your bill as long as you dont have a zero spend cap on your bill

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By *eise OP Man
1 week ago

Cumbernauld

"Just adds the 5 pound on to your bill as long as you dont have a zero spend cap on your bill "

Thanks, I pay in advance each month for unlimited minutes, texts and gigabytes, so there's never been anything extra to be added on. I'm probably overthinking it, but you've given me a clue as to where to look 👍

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By *eise OP Man
1 week ago

Cumbernauld

I just knew in my bones that it wouldn't work...

Paid for the phone top-up as necessary before trying to upgrade by text - message repeatedly refused to send. I suspect that the pennies cost of the message isn't covered by an unlimited-text-messages phone contract, and the "standard" rate mentioned on the Fab upgrade blurb isn't really my standard rate for sending texts.

So,a wasted fiver and no upgrade, lovely stuff.

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By *abguysOfficialMan
Forum Mod
1 week ago

Nearby

These are some common reasons text upgrades fail:

* You're not in the UK (text upgrades only work in the UK from a UK SIM)

* You don't have sufficient credit if you're on PAYG

* You're not setup to receive adult premium content (contact your mobile network, they can age verify you and sort this)

* Your network has blocked your account from receiving premium contact because of other issues

* You don't have reception

* Your phone inbox is full

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By *abguysOfficialMan
Forum Mod
1 week ago

Nearby

Some providers don't let you send for premium text, Lebara, Smarty etc. If you are PAYG you would have to add the text cost too as I doubt if that is covered in your inclusive texts .Sometimes an age block won't let you send for them either.

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By *ildwestheroMan
1 week ago

Llandrindod Wells

For years I paid via text on my PAYG mobile. Last time I tried nothing happened yet I had plenty of credit. So paid by debit card instead. A code of numbers appeared on my bank statement.

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By *eise OP Man
1 week ago

Cumbernauld

"Some providers don't let you send for premium text, Lebara, Smarty etc. If you are PAYG you would have to add the text cost too as I doubt if that is covered in your inclusive texts ."

It's the Lebara issue, though I can't find anything explicitly saying they don't permit premium texts. They're refunding me, thankfully and allegedly.

Perhaps Fab might reword the bit on the mobile site that gave me some misplaced confidence:

"Standard network charges also apply, for example if you normally get charged 5p to send a text, you'll pay that too."

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By *abguysOfficialMan
Forum Mod
1 week ago

Nearby

I am not sure what you think needs changing to be honest?

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By *eise OP Man
1 week ago

Cumbernauld

"I am not sure what you think needs changing to be honest? "

Ah well, thanks for clarifying

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By *aturesub60Man
1 day ago

Peterborough

Been paying by text for years, w/ no problem… until today, it just refuses to send back the text with code. I’m on a monthly contract and had never been an issue till now

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By *dmirerbelfastMan
20 hours ago

belfast

"Been paying by text for years, w/ no problem… until today, it just refuses to send back the text with code. I’m on a monthly contract and had never been an issue till now

I'm the same - not getting a confirmation text or reply. Is there a problem with the system? 🤔🤔

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By *illover_69Man
19 hours ago

Newcastle Upon Tyne

I'm having the same problem. I've not received a code. I'm on Sky. I've upgraded on my previous account without an issue many times.

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By *aturesub60Man
18 hours ago

Peterborough

Just went to the payment options page. The option to pay by text is not there anymore…???

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By *outhGlosguyMan
18 hours ago

Bristol

I had same problem today. But if you go to Q&A page and follow link from there you get a message saying text option currently unavailable for maintenance so hopefully will be sorted soon.

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By *illover_69Man
18 hours ago

Newcastle Upon Tyne

Hope so. I wonder where that leaves us that have sent a text

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By *aturesub60Man
17 hours ago

Peterborough

Same here, sent text last night. Just received just now with code, but can’t go to upgrade by text page!

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By *eise OP Man
16 hours ago

Cumbernauld

"Hope so. I wonder where that leaves us that have sent a text"

"Same here, sent text last night. Just received just now with code, but can’t go to upgrade by text page!"

Hopefully being left to wonder is just extra fun

😬

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By *illover_69Man
16 hours ago

Newcastle Upon Tyne

"Same here, sent text last night. Just received just now with code, but can’t go to upgrade by text page!"

Same here. What's the page to put the code in?

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By *eej67Man
16 hours ago

Huddersfield

Have received a code but can’t find page to put it in won’t be happy if I’ve wasted a fiver!

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By *dmirerbelfastMan
16 hours ago

belfast

"Have received a code but can’t find page to put it in won’t be happy if I’ve wasted a fiver!"

I've paid twice last night and just got confirmation texts.

When i go to enter the codes I'm getting this message:-

"Text upgrade temporarily unavailable

Sorry, upgrading by text message is currently undergoing maintenance and isn't available right now."

I'll presume it will be sorted soon, but maybe an admin can update us on what's happening

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By *ockferryguyMan
16 hours ago

CH422AJ

I've just checked and you can't pay by a phone call either

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By *outhGlosguyMan
15 hours ago

Bristol

All working fine now

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